Upon your purchase, FLOWER STYLE will deliver the flower arrangement to the recipients. Service
fulfillment will be carried out by our pool of delivery services. However, to qualify for the purchase, the
customer must agree to the following TERMS and CONDITIONS:

1. The customer must agree that the delivery details and address provided as a point of delivery and billing is truthful and correct. The customer should provide us with more information as possible to facilitate delivery. (e.g landmarks, gate number, gate color (under delivery instructions), telephone number of the recipient (must be a VALID number in the Philippines and with telephone area code if it’s a fixed landline number), other contact number and contact person.
2. NO REFUNDS shall be granted in the following situations :
   • Recipients refusal of flowers and gifts ordered
   • Unsuccessful delivery due to incomplete or incorrect address or name of the recipient
   • Re-scheduled delivery due to force majeure or conditions beyond our control
3. In the event that the delivery address given by the customer is incorrect/incomplete, it is purely voluntary that FLOWER STYLE will contact the client for any error in delivery details encoded by the client but is under no lawful obligation to do so. This is not considered a procedural step. If the client doesn’t respond, the last option is to contact the recipient for advice on the correct delivery address.
4. For unsuccessful 1st attempt delivery, flowers or gifts will be brought back to the shop and our
   staff will try their best to contact the recipient for the item to be picked up.
5. For RE-DELIVERY request, the client must agree on the additional charges of Php900.00 
6. FLOWER STYLE will deliver the order within 48 hours (Metro Manila) and 72 hours (Outside
   Metro Manila/ Provincial/ Island) after order placement to allow time for order processing
7. We are committed to delivering on the day requested but are not committed to delivery on any
   specific hour within that day. However, should a specified time be requested, FLOWER STYLE will do its best to meet the requested time. Delivery time for non-peak days is between 10 AM-6 PM
8. For same-day deliveries, order cut-off is at 3 PM.
9. Upon ordering and placing the desired delivery date, the sender will receive an e-mail confirmation that the order has been processed. If for any reason, we cannot meet the desired delivery date, the client will be informed via e-mail. Before ordering, we advise the clients to please refer to the Delivery Days Calendar to find a suitable date of delivery
10. FLOWER STYLE reserves the right to re-schedule deliveries without prior notice due to force majeure or conditions beyond its control.

SUBSTITUTION POLICY:

1. 1. 1. If our shop is out of a particular container or decorative elements/ accessories e.g glass vase, ceramic vase, stuff toys, chocolates, or same as in the photo of your order, FLOWER STYLE has the right to substitute a similar element of equal or higher value.
      2. If the particular color of rose or flowers is not available, FLOWER STYLE will substitute with whatever is available nearest to the desired color or higher value.
      3. Our arrangers will use only the freshest flowers, if the specified flower is not available due to season unavailability, FLOWER STYLE has the option to substitute the flower with another variety of equal or higher value which will give the same impact on the arrangement.